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How We Are Implementing AI 

Use of Artificial Intelligence (AI) Clinical Note Assistance

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The Orchard Clinic uses an AI-powered clinical documentation system called Motics Scribe Agent to assist practitioners in producing accurate clinical records.

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How It Works

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During consultations, Motics Scribe Agent may:

  • Capture and transcribe spoken conversation during appointments

  • Convert speech to text

  • Generate draft clinical notes for review by your practitioner​

 

The system does not make healthcare decisions and all clinical decisions remain the responsibility of your treating practitioner.

​​For more detail click here to read Motics patient information leaflet or visit their "Trust Centre" website here to get much more information.

AI 24/7 AI Receptionist

At The Orchard Clinic, we're always looking for ways to make accessing our services easier and more convenient. That's why we've introduced our AI-powered receptionist.

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It is available 24 hours a day, 7 days a week, helping you get the information you need whenever it's convenient for you, even outside of our normal opening hours.

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What Can Our AI Service Help With?

It can:

  • Book appointments

  • Reschedule existing appointments

  • Cancel appointments

  • Answer questions about our services

  • Provide information about clinic locations and opening hours

  • Explain the types of appointments we offer

  • Help direct enquiries to the appropriate member of our team

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Human Support When You Need It

While Aeva can assist with many common enquiries, it does not make clinical decisions, provide diagnoses, or offer medical advice. If your enquiry requires clinical input, a member of our team will be happy to help.

 

Your Privacy

It has been carefully implemented to support our administrative services while maintaining patient confidentiality. Any personal information shared with Aeva is processed in accordance with The Orchard Clinic's Privacy Notice and UK data protection regulations.

 

Why We've Introduced AI

We know that many people prefer to arrange appointments outside of traditional office hours. By introducing this service, we aim to:

  • Reduce waiting times on the phone

  • Improve access to appointments

  • Provide support outside clinic hours

  • Ensure your questions can be answered quickly and efficiently

  • Allow our team to spend more time supporting patients in clinic

 

If you'd like to speak with our team directly, that's absolutely fine too. AI is here to complement our service, not replace the personal care that The Orchard Clinic is known for.

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Call us anytime and discover how our new 24/7 AI receptionist can help you manage your appointments and access the information you need, whenever you need it.

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